Cancellation & No Show Policy
As at 1st July 2009
To secure a confirmed booking, credit card details are required as security for the accommodation charges. This secures the room type for the period of your intended stay and guarantees your room upon arrival. If you wish to stay beyond the period of your original booking we request that you advise us as soon as you are aware so that we may extend both the booking and your occupancy of your original room.
- In the event of confirmed cancellation prior to 24 hours before your arrival date we will endeavour to relet the room, and in that case you will be charged a 10% booking fee that we incur to the booking agencies on the reletting. If we do not relet the room then you will be charged the full 100% of the booking.
- In the event of confirmed cancellation within 7 days to 24 hours before your arrival date you will be charged a fee equivalent to 50% of the booking.
- In the event of confirmed cancellation 30 days before your arrival date you will be charged a fee equivalent 25% of the booking.
- In the event of a failure to show on the booked date you will be charged a fee equivalent to the accommodation charges for the period of booking. This policy is applied to cover the distinct possibility of our inability to relet the room at that late stage.
Thanking you for your support.
All Staff of Bright Chalet